For Health Plans
More of your high-risk members at their postpartum visit.
Naomi books the visit, sorts out coverage and getting there, and rebooks until mom is seen. Every completed visit counts toward your HEDIS Postpartum Care rate.
The problem
What goes wrong after discharge
Medi-Cal covers 41% of California births. Members with gestational hypertension or preeclampsia need a BP check within 7 to 10 days of delivery, and many miss it, along with the postpartum visit after it.
Most programs send a reminder or flag the member to a care manager. Then a person has to make the calls, and the caseload is too big to reach every mom in time.
Why now
The clock is already running
DHCS holds Medi-Cal plans to the Postpartum Care measure, and part of a 1% quality withhold is earned back on it. From 2027, maternity care is billed visit by visit, so plans need the member journey to hold together across more separate encounters.
How it works
Naomi does the work, not just the reminder
- 1
Members enroll at delivery or by referral.
Your care management team or the delivering hospital sends a text link. No app.
- 2
Naomi does the work.
She contacts the clinic, books the BP check and postpartum visit, puts them on the member's calendar, sorts out coverage and getting there, and sends reminders.
- 3
She rebooks if a member misses.
Naomi follows up until the visit happens.
- 4
Anything clinical goes to the care team.
Naomi never gives medical advice.
What you get
Visits kept, and the proof
A better Postpartum Care rate
Completed visits close the gap the measure tracks
Fewer avoidable ER visits and readmissions
A Mass General Brigham trial that booked follow-up for new moms cut readmissions from 5.8% to 1.7%
Care managers focused on the hardest cases
Naomi handles booking and follow-through for the rest
Visit completion data for every member
Booked, attended, missed and rebooked, member by member
The offer
We're choosing two Medi-Cal plans as design partners. About 25 high-risk members over 90 days, at no cost to the plan. Visit completion data for every mom, and a 30-minute check-in every two weeks to review it.
Contact
Talk to us.
Tell us about your maternal population and your current postpartum strategy.