Terms of Service

Navora provides Naomi, a consumer support assistant, and Navora for care teams, a clinic-facing coordination workspace. These Terms apply to our websites, applications, messaging, uploads, and connected tools. Accept these Terms only if you understand and agree to them. We present links to these Terms during registration; using the service after accepting them is subject to this agreement.

If you use Navora for a clinic, hospital, or other organization, you represent that you are authorized to act for it. A separately signed organizational agreement, data-processing agreement, or Business Associate Agreement controls over conflicting provisions here within its scope. These Terms and the Privacy Policy do not themselves constitute a Business Associate Agreement or a patient authorization. Mandatory legal rights always remain in force.

Navora supports education, everyday assistance, and care coordination. It is not a medical provider and does not diagnose, prescribe, treat, or replace a licensed clinician. No clinician–patient relationship is created by using Navora. Your treating team remains responsible for clinical decisions, treatment, discharge instructions, and follow-up.

Navora is not an emergency service, crisis service, or continuously monitored patient-monitoring system. Do not wait for a reply, reminder, flag, or notification when urgent help is needed. In the United States, call 911 for emergencies; call or text 988 for suicide or mental-health crisis support. Elsewhere, contact local emergency services. Contact your clinician directly about symptoms, medications, or changes to your care.

Naomi and workspace responses use automated and AI systems. Responses, summaries, extracted document fields, research, and suggested actions can be incomplete, outdated, or wrong, including about symptoms, coverage, availability, or whether an action succeeded. Verify important information against original documents, the relevant provider, and confirmed tool results before relying on it.

Care-plan statuses and flags are coordination aids, not diagnoses or a comprehensive safety screen. Navora does not guarantee that a concern, missed visit, message, or error will be detected, escalated, delivered, or reviewed within any particular time. Clinicians must independently review patient information and maintain their usual care and escalation processes.

You must be at least 18 and legally able to enter this agreement. Adults may provide information about a child only when authorized to do so; the service is not offered directly to children. Provide accurate information, use your own phone number or authorized account, and keep contact details current.

Protect your device, email, sign-in links, and connected accounts. Do not share accounts or invite links with unauthorized people. Phone-based access is not a substitute for a high-assurance clinical identity check. Notify us promptly if access appears compromised or a phone number changes. Organizations must manage team access and remove staff who no longer require it.

Before uploading patient information, enrolling a patient, or activating outreach, an organization must have a lawful basis to disclose the information and any notice, permission, consent, or authorization required by applicable law and its own policies. Share only the information necessary for the intended work. Verify the patient, phone number, discharge details, and extracted care plan before saving.

Enrollment saves a patient record; activation starts outreach. Selecting Activate confirms that the clinic has obtained the required permission for Navora outreach. That button is an operational gate, not a substitute for obtaining and documenting legally sufficient consent. A patient can decline or withdraw messaging without using Navora.

Before a real-patient pilot, the organization and Navora must settle the applicable service terms, privacy and security requirements, and any required Business Associate Agreement and downstream arrangements. Do not upload protected health information where the necessary arrangements have not been established. Pilot features may change and must remain supervised; a pilot does not remove clinical or legal responsibilities.

If you opt in, Navora may send automated service texts such as welcome messages, replies, check-ins, task updates, and membership reminders. Message frequency varies with your activity and care plan; carrier message and data rates may apply. Consent to service messages is not blanket consent to marketing, and marketing consent, where required, must be obtained separately and is not a condition of purchase.

You may revoke messaging permission, including by replying STOP or contacting us. Any permitted opt-out confirmation does not resume outreach. Contact us for help or if an opt-out is not honored. Stopping texts does not cancel a paid subscription or delete an account; cancellation and privacy requests are separate.

SMS and similar carrier-delivered messaging are not confidential clinical portals. Messages may be visible to carriers, device users, or anyone accessing your phone or lock screen, and delivery may be delayed or fail. Do not send sensitive documents or detailed health information over ordinary SMS; ask your clinic for an appropriate secure channel. Information can still be protected health information even when transmitted by SMS.

Connecting an account authorizes access within the permissions you grant to carry out your requests. Some tasks may prepare drafts, create records, or use third-party tools. Review destinations and details before approving consequential actions. Sending messages to others, deleting information, and submitting public forms require your confirmation; preparing a form is not submitting it. Navora does not enter payment details into public-web forms.

Disconnect or pause tools using the available controls, or revoke access with the account provider. Revocation stops future authorized access but does not recall an already-sent message, undo a completed external action, or automatically erase information previously saved. Do not request impersonation, unauthorized account access, or actions you have no right to perform.

Providers, websites, search results, external forms, account platforms, payment processors, and carriers operate independently. A reference or search result is not a guarantee of credentials, quality, insurance acceptance, safety, or availability. Confirm these details directly. Third-party terms and privacy policies govern their services.

Navora does not guarantee a booking, response, form acceptance, insurance payment, uninterrupted access, or completion by a deadline. Internet failures, account permissions, carrier delays, third-party restrictions, and automated errors can interrupt work. Separate written service commitments, if any, control over this general statement.

The current individual mom membership offers a 14-day free trial followed by a $9.99 monthly plan. Hospital-covered membership is paid for by the participating organization under its arrangement. Promotional or invitation benefits are subject to the offer presented to you. Check the checkout page for the applicable price, taxes, start date, and renewal terms.

A trial alone does not authorize a charge. A paid subscription requires your affirmative checkout authorization and renews on the disclosed schedule until canceled. Manage or cancel a paid subscription through Membership and the billing portal, or contact us for assistance. Unless checkout states otherwise, cancellation stops the next renewal and paid access continues through the paid period.

Except where required by law or an offer, charges for a started billing period are not refundable. This does not limit statutory refund rights or remedies for unauthorized charges. Material price or subscription changes will be communicated before taking effect as required by law. Turning off texts, disconnecting Google, or not using the service does not itself cancel billing.

You retain your rights in information, files, and other content you provide. You grant Navora only the permissions needed to host, process, transmit, and use that content to provide requested services, maintain safety and reliability, and meet legal obligations as described in the Privacy Policy and any signed agreement. This permission is not a transfer of ownership or unrestricted permission to sell patient information.

You must have authority to share content, including patient records, third-party contact details, and copyrighted files. Do not upload unnecessary sensitive data. Respect patient confidentiality and access only records you are authorized to see. Keep your own copies of important records; Navora is not a substitute for your organization’s required medical-record system.

Do not use Navora to harass, discriminate, defraud, send spam, distribute malware, evade consent requirements, expose someone’s private information, or violate law. Do not bypass access controls, probe accounts without authorization, interfere with the service, or misrepresent a tool result or AI output as verified clinical judgment.

Navora and its licensors retain rights in the software, design, and branding. We grant a limited right to use the service under these Terms, not ownership of the platform. Feedback may help us improve the service, but submitting feedback does not waive privacy or confidentiality protections for personal information.

We may restrict or suspend access for security risks, unlawful use, material breaches, nonpayment, or discontinuation of a feature. Where reasonably practicable and legally permitted, we will give notice and an opportunity to address the problem. You may stop using the service and request account closure through the contact below.

Closure does not undo external actions or erase records we must lawfully retain. Organizations should arrange appropriate record preservation and patient-care continuity before ending access. Provisions that by their nature must survive termination, including accrued payment obligations and lawful liability limitations, survive to that extent.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” NAVORA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT ERROR-FREE OUTPUT, UNINTERRUPTED OPERATION, OR A PARTICULAR HEALTH OR BUSINESS OUTCOME.

This disclaimer does not override an express commitment in a signed agreement, a representation that cannot lawfully be disclaimed, or a mandatory consumer warranty. It does not excuse Navora from applicable privacy, security, or other statutory duties.

TO THE EXTENT PERMITTED BY LAW, NAVORA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM THE SERVICE. SUBJECT TO THE EXCEPTIONS BELOW, NAVORA’S TOTAL LIABILITY ARISING FROM THE SERVICE IS LIMITED TO THE GREATER OF USD 100 OR THE AMOUNT YOU PAID NAVORA FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, UNLESS A SIGNED AGREEMENT PROVIDES OTHERWISE.

These exclusions and limits do not apply where prohibited by law, including liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence where such liability cannot be limited. They do not waive non-excludable privacy, consumer, or other statutory rights. Some jurisdictions do not permit some exclusions; only lawful limits apply to you.

For business and organizational customers only, and to the extent permitted by law, the organization agrees to defend and indemnify Navora against third-party claims arising from its unlawful disclosure of data, unauthorized patient enrollment or outreach, infringement by its uploaded content, or material violation of these Terms. This provision does not apply to an individual mom acting as a consumer.

It does not cover a claim to the extent caused by Navora’s breach, negligence, or unlawful conduct. Navora will promptly notify the organization of a claim and reasonably cooperate; no settlement may impose obligations on the organization without its consent. A separately signed agreement may replace this provision.

We may update these Terms prospectively and will provide notice of material changes as required by law; renewed acceptance will be requested where required. The date above identifies the current version. Changes do not retroactively remove accrued rights. If you disagree, stop using the affected service and contact us about closure or cancellation.

Please contact us first so we can try to resolve a concern, without limiting your right to seek legal remedies or contact a regulator. These Terms do not impose mandatory arbitration, waive a class action or jury trial, or select an undisclosed governing jurisdiction. Applicable law and any valid signed organizational agreement govern. If a provision is unenforceable, the remaining lawful provisions continue to apply.

For questions about these Terms or a clinic pilot agreement, email legal@navorahq.com. For personal-information requests, email privacy@navorahq.com. Do not email detailed patient records with an initial inquiry; ask for an appropriate transfer method.

These public Terms do not replace a signed clinic agreement, a Business Associate Agreement when required, or review of the actual pilot by qualified healthcare and privacy counsel. No wording can guarantee immunity from liability.