Terms of Service

1. Agreement to terms

By creating a Navora account or texting Navora, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use the service. This page is maintained by Navora as app-owned editable content and should be reviewed by qualified counsel before it is treated as final legal notice.

2. What Navora is

Navora is an AI-assisted postpartum support service delivered by text message and an authenticated web app. Navora provides education, check-ins, and connections to vetted resources for new moms. Navora is provided "as is" and may change over time.

3. Not medical care; not an emergency service

Navora is not a medical provider and does not deliver medical advice, diagnosis, or treatment. Messages from Navora — including AI-generated responses and proactive check-ins — are for informational and supportive purposes only and are not a substitute for care from a licensed clinician. Do not rely on Navora in an emergency. If you or your baby may be in danger, call 911. For mental-health crises, call or text 988.

4. SMS and HIPAA

Standard SMS is carried by mobile networks that Navora does not control and that will not sign HIPAA Business Associate Agreements. Navora is not a HIPAA-covered service, and SMS conversations with Navora are not protected health information under HIPAA. Please avoid sharing detailed clinical information over SMS and use the authenticated web app or your clinician for anything sensitive. Standard message and data rates may apply. Reply STOP to any Navora text to opt out.

5. Eligibility & account

You must be at least 18 years old to use Navora. You are responsible for the accuracy of the information you provide and for keeping your account credentials secure.

6. Acceptable use

You agree not to:

• Send abusive, harassing, or unlawful content through Navora.
• Attempt to disrupt the service, reverse-engineer it, or access accounts that are not yours.
• Rely on Navora for emergencies or in place of licensed medical care.
• Impersonate another person or provide materially false information.

7. Disclaimers

Navora is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Navora disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Navora does not warrant that AI-generated content will be accurate, complete, or appropriate for your situation.

8. Limitation of liability

To the fullest extent permitted by law, Navora and its team are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability for any claim is limited to the greater of USD 100 or the amount you paid Navora in the 12 months before the claim.

9. Termination

You may stop using Navora at any time and request account deletion via email. We may suspend or terminate accounts that violate these terms or that we reasonably believe pose a safety, security, or legal risk.

10. Changes

We may update these terms from time to time. Continued use of Navora after changes take effect means you accept the updated terms.

11. Contact

Questions? Email legal@navorahq.com.