Privacy Policy

1. Who we are

Navora is a postpartum recovery support service that helps new moms through text message and an authenticated web app. This policy explains what we collect, how we use it, and the choices you have. This page is maintained by Navora as app-owned editable content and should be reviewed by qualified counsel before it is treated as final legal notice.

2. Information we collect

• Account data — your name, email, and phone number when you sign up.
• Conversations — the SMS messages you exchange with Navora and any messages you send through the in-app chat.
• Profile & baby details — information you share (or that Navora infers from your messages) such as due date, birth date, delivery type, feeding method, appointments, and notes about how you and your baby are doing.
• Usage data — timestamps, delivery status, and system events used to operate and improve the service.

3. How we use your information

We use your information to respond to you, schedule proactive check-ins, remember context between conversations, match you with vetted partners and resources, keep the service safe and reliable, and improve Navora over time. We do not sell your personal information.

4. SMS is not a secure or HIPAA-compliant channel

Standard SMS is delivered by mobile carriers over infrastructure that Navora does not control. Carriers will not sign a HIPAA Business Associate Agreement, and messages can be seen by anyone with access to your device or your carrier account. Navora is not a HIPAA-covered service, and SMS conversations with Navora are not protected health information under HIPAA. Please avoid sharing detailed clinical information (diagnoses, lab results, medications, mental-health crises) over SMS. For anything sensitive, use the authenticated Navora web app or contact your clinician directly.

5. Not medical advice; emergencies

Navora provides education and postpartum support, not medical care. Nothing Navora sends is a diagnosis or a substitute for a licensed clinician. If you are experiencing a medical emergency, call 911. For mental-health crises, call or text 988.

6. Service providers

We share limited data with vendors who help us run Navora, including our hosting and database provider, our AI model provider, and our SMS delivery provider. These vendors process data on our behalf under contract and are not permitted to use it for their own purposes.

7. Data retention & deletion

We keep your account and conversation data while your account is active. You can request deletion of your account and associated data at any time by emailing us. We may retain limited records where required by law or to resolve disputes.

8. Security

Data is encrypted in transit and at rest by our hosting provider. Access to production data is restricted to authorized Navora staff and logged. No system is perfectly secure — please help protect your account by keeping your device and email login secure.

9. Your choices

You can reply STOP to any Navora text to stop SMS messages, or email us to access, correct, export, or delete your data.

10. Contact us

For privacy questions or data requests, contact privacy@navorahq.com.